Privacy Policy

Privacy Policy

Kotobus Communications Co., Ltd. (hereinafter referred to as "the Company") recognizes the importance of appropriately handling personal information used in its operations. We are committed to establishing clear principles for personal information protection, understanding that the proper management of identifiable information (personal information) is a social responsibility. Accordingly, we will protect, maintain, and respect the personal information we hold based on the following provisions.

• The Company designates a responsible officer for each department that handles personal information, striving to ensure its proper management.
• When the Company collects personal information, we will clearly specify the purpose of use and will only obtain personal information necessary to achieve that purpose. Additionally, we will take measures to prevent any use beyond the specified purpose.
• The Company will use personal information only to the extent necessary to achieve the specified purposes. If there is a need to use personal information beyond this scope, we will obtain the individual's consent, except in cases permitted by law.
• The Company will provide personal information only to the extent necessary to achieve the specified purposes. We will not disclose or provide collected personal information to third parties, except with the individual's consent or as permitted by law. Furthermore, when entrusting third parties with the investigation or repair of devices containing personal information, we will require those parties to manage the information appropriately through contractual agreements.
• The Company has established a "Personal Information Inquiry Desk" to respond appropriately, sincerely, and promptly to inquiries and complaints regarding the personal information we hold. We will accept requests from individuals for disclosure, correction, deletion, or suspension of use of their personal information and will address such requests reasonably.
• The Company implements stringent information security measures to prevent and rectify risks associated with unauthorized access to personal information, as well as the loss, destruction, alteration, or leakage of such information.
• The Company will comply with laws and regulations regarding the protection of personal information, as well as guidelines and other standards set by the government. We will also review and improve our initiatives outlined above as necessary.

Handling of Personal Information

1.Disclosure of Purpose of Use

We will use the personal information we collect for the following purposes.

• Provision of services to customers
• Contacting customers for purposes such as confirming reservation details
• Guidance and confirmation related to product shipments, payment settlements, and other transactions
• Announcements, advertising, promotional activities, and conducting surveys related to our company and its affiliates’ operations and services
• Understanding and improving the usage of our company and affiliates' facilities and products/services
• Improvement of our website and our services/products
• Other tasks related to the above purposes
• Responses based on laws or notifications and guidance from administrative authorities

* For any purposes other than those mentioned above, we will clearly state the purpose of use and contact information when collecting personal information. We will not use personal information beyond the scope of the purposes disclosed to customers.

2.Provision of personal information to third parties

3.Outsourcing of Personal Information Handling

We may outsource the handling of personal information to the extent necessary to achieve the purposes of use.

4.Requests for Disclosure of Retained Personal Data and Third-Party Provision Records, and Inquiries Regarding Personal Information

We will respond to requests from the individual regarding the personal information provided, including notifications of purpose of use, disclosure, correction, addition or deletion of data, suspension of use, deletion, and cessation of provision to third parties (hereinafter referred to as "Disclosure, etc."). Please contact the Consultation Desk for requests related to disclosure, etc. Further details will be provided separately.

Consultation Desk
Kotobus Communications, Co., Ltd. Personal Information Protection Manager
TEL: 087-823-5678
FAX: 087-823-6500
E-Mail: info@kotori-japan.com

5.Voluntary Provision of Personal Information

Providing your personal information is voluntary; however, if you choose not to provide it, we may not be able to respond to your inquiries.

6.Collection of Personal Information by Means Not Easily Recognizable to the Individual

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7.Security Management Measures

We implement measures to prevent the leakage, loss, or damage of personal data and specific personal information, as well as other safety management measures for personal data and specific personal information.

8.Our company is a designated business entity under the Certified Personal Information Protection Commission in accordance with Article 47 of the Personal Information Protection Law.

Japan Institute for Promotion of Digital Economy and Community
1-9-9 Roppongi, Roppongi First Building, Minato-ku, Tokyo 106-0032
Certified Personal Information Protection Organization Office
Toll-Free Phone Number: 0120-700-779

9.Changes to Handling Procedures

The contents of this notice may be changed without prior notice due to amendments to laws, changes in social norms, or other reasons.