Kotori Kotohira FAQ

Room cleaning occurs between 10 AM and 3 PM. You can check in as soon as your room is ready.

Yes, you can. The co-working space is available for free from 9 AM on the check-in day until 6 PM on the check-out day. Guests do not need to register for co-working space membership.

Our facility uses self-check-in via tablet, and you will need a key number to enter the building and your room.
Please make sure to check the information in the email we send you in advance before checking in.

■ Check-in Process

The day before check-in, we will send you an email titled "Entrance and Check-in Instructions," which will include your check-in code. Please make sure to read it carefully.

【Check-in Method】
① Enter the check-in code on the tablet or scan the QR code
② Enter guest information
(It will be smoother if you enter your information in advance. A URL will be provided in the email sent the day before, so please check it.)
③ Your room number and key number will be displayed
*It is recommended to take a photo, as you will not be able to enter the room without the key number.
The key number displayed after check-in can be used for all doors throughout your stay.

The key number will be available as follows:

Until 18:00: Entrance on the temple street side, parking lot side entrance
After 18:00: Parking lot side entrance
There is an entrance at the back of the parking lot next to "Ikeuchi Denki" store. The check-in tablet is located inside the wooden box next to the entrance.
*Check-In Procedure Outside Business Hours

※Staff are available until 18:00, so if you need assistance, please feel free to ask.

Yes, you can store your luggage after check-out at the co-working space on the 1st floor.

Storage hours are from 9 AM to 6 PM. Please ensure to collect your luggage by 6 PM, as staff will not be available after that time.

Yes, you can store your luggage starting at 9 AM on the day of check-in. Please ask the staff on the 1st floor for assistance. If you plan to return after 6:00 PM, please let us know in advance.

Please note that you may be directed to the luggage room on the second floor, so please allow extra time in your schedule.

If you intend to send your luggage to our facility, please contact us prior to shipping.
*Packages sent without prior notice cannot be accepted.

Our package reception hours are from 9:00 AM to 6:00 PM. Please be aware that we do not accept cash-on-delivery shipments.

Check-in hours are from 3 PM to 12 AM, while check-out is by 10 AM.

Our facility features a tablet-based self-check-in system, allowing you to check in even when staff are not on site.

Please check your email (it might be in the spam folder) or the message section of the reservation site. The code is usually sent by 12:00 PM the day before check-in. If you made a same-day reservation, the code will be sent shortly after the reservation is completed.

Yes, check-in is possible. However, please be mindful of other guests when checking in late at night.

Please enter your check-in code on the tablet.

Please refer to the FAQ titled "I can't find my check-in code." 
If you still can't locate it, the staff will assist with the check-out process after their shift begins. 
Kindly email your name and room number to info@kotori-japan.com to inform us that you have checked out.

We apologize, but we do not offer early check-in or late check-out. However, we can store your luggage for you. Additionally, the 1st-floor coworking space is available for use from 9:00 AM on your check-in day until 6:00 PM on your check-out day.

Unfortunately, our facility does not allow children under elementary school age (even if accompanied by a guardian).

For guests under 18 years old (including high school students), you can stay without a guardian by submitting a parental consent form by 12:00 PM the day before check-in.

[ Kotohira ] Download the parental consent form [ PDF ]

[ Takamatsu ] Download the parental consent form [ PDF ]

Unfortunately, we do not accept phone reservations. Please make your booking and payment through our online reservation page.

Please refer to this page for our accommodation rules.

We offer accommodations for up to 22guests, including one flat bed twin room, 4 twin rooms, two single rooms, and one 10-bed dormitory room. 

If you wish to confirm or modify your reservation, please do so through the accommodation booking site. 
Additionally, check the confirmation email sent from no-reply@hotelsmart.jp at the time of booking. If you cannot locate the email, please contact us at info@kotori-japan.com with your name and check-in date.

The following cancellation fees apply:
For bookings made via platforms like Jalan or Booking.com, the cancellation policy of the respective site will apply.

Same-day/No-show:
100% of the accommodation fee
1 day before:
80% of the accommodation fee
2 days before:
50% of the accommodation fee

Twin rooms can accommodate up to two guests. For single or dormitory rooms, an additional reservation will be required. 
You can modify the number of guests through the accommodation booking site.
If you encounter any difficulties, please contact us at info@kotori-japan.com with your name and check-in date.

Yes, our staff is on-site from 9:00 AM to 6:00 PM. The community manager is available to assist with your stay and travel planning, so feel free to reach out.

Please note that there are no staff members on-site from 6:00 PM to 9:00 AM. For inquiries during these hours, please call the emergency contact number provided after you make your reservation.

Eating and drinking are allowed in the single and twin private rooms.

In the dormitory room, eating is not permitted, and only bottled drinks are allowed. For meals, please use the 1st floor.

We have 3 washing machines and 3 dryers available.
Laundry detergent is sold for 100 yen.

Kotori Kotohira is a hostel offering simple, room-only stays without amenities. Please note that our facilities differ from traditional hotels.

Our rooms are not soundproof, so we ask that you be considerate of other guests, especially at night and early morning. Shared facilities include shower rooms, toilets, sinks, a kitchen, refrigerator, and television.

There is no elevator. The stairs are quite steep, so please be particularly cautious if you have large luggage.

Our facility is entirely non-smoking, and there are no designated smoking areas. Additionally, for fire safety reasons, we prohibit the disposal of cigarette butts in any trash bins within the facility.

We provide the following amenities and facilities:

Amenities:
Free: bath towel (1 per night) / Shampoo / Conditioner / Body soap
Rental (200 yen): 2nd bath towel onwards / night
For sale (100 yen each) : Toothbrush/Laundry detergent/Earplugs

Facilities:
Wi-Fi / Power outlets
1st Floor: Printer (Paid) / coffee and tea bags / toilet / electric kettle
2nd Floor: Mirror / toilet / shower room / hairdryer / luggage space / slippers / washing machine / dryer
3rd Floor: Air conditioning / refrigerator / IH stove / microwave / toaster / electric kettle / cooking utensils / cutlery / dishes / flat-screen TV
Private Rooms: Air conditioning / desk / chair / lamp / power outlets / folding mirror / tissues / hangers
Dormitory: Air conditioning / desk / chair / hangers / power outlets / reading light / safe / folding mirror / tissues

Please note: We do not provide loungewear / pajamas / combs / hairbrushes / facial cleansers / skincare products.

There are no curfews after check-in. You can enter and exit through the 24-hour entrance.

Please note that the facility does not have soundproofing, so we kindly ask you to keep noise to a minimum during late-night or early morning entries and exits.

The dormitory room is a shared room with a capacity of 10 people, separated into upper and lower bunks, and is a mixed-gender room.

If you have concerns about climbing the ladder to the upper bunk, we recommend using the lower bunk.
The lower bunk is larger and offers a more semi-private space, so the price is different between the upper and lower bunks.

To ensure a comfortable stay in the dormitory room, please respect and be considerate of other guests.
For large luggage such as suitcases, please use the luggage space.

Luggage Room:
Large suitcases that don’t fit in the dormitory room can be stored in the luggage room.
Though a free wire lock will be provided, please remember to secure your luggage.
Guests are responsible for their own belongings, and the facility cannot be held responsible for any damage or theft.

Valuables Locker (Dormitory Only):
Each dormitory bed is equipped with a valuables locker.
Guests are responsible for managing their own valuables.

Our facility does not have a designated parking area for motorcycles or bicycles.

There is limited indoor space available for bicycle parking, but it is only accessible during staff working hours, from 9:00 AM to 6:00 PM. If you wish to park indoors, please contact us in advance, as space is limited.

Motorcycles can be parked at the adjacent parking lot for 300 yen per day.

We do not have parking at our facility. We kindly ask that you use the nearby coin parking options.

Nearby coin parking map (PDF)

Please double-check the password you set yourself and try again. If it still does not open, our staff will be on duty after 9:00 AM, so feel free to consult with them at that time.

If the situation is urgent, please contact emergency services. It may be difficult to respond through the emergency contact number for the accommodation.

Please contact us at kotohira-info@kotori-japan.com or call us between 9:00 AM and 6:00 PM at Kotohira: 0877-85-7820.

Yes, non-registered guests can use the coworking space for a fee of 1,500 yen from 9:00 AM to 6:00 PM.

Phone Calls
While phone calls are allowed within the facility, please use earphones in open seating areas as calls on speaker is not permitted. We kindly ask that you consider the volume, content, and duration of your calls to respect other users. You can enjoy using a speakerphone in the meeting rooms, which offer a more private space for your conversations. Feel free to take advantage of this option!

Payments for the coworking space are cashless only. You can pay using credit cards, electronic money, and QR code payments.

Accepted credit cards include:
VISA
MasterCard
JCB
American Express
Diners Club
Discover

For electronic money, you can use:
Transportation IC cards
QUICPay
iD payments

QR code payments accepted include:
PayPay
Rakuten Pay
au PAY
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