KOTOHIRA FAQ
Check-In and Check-Out
- Can I use the co-working space before or after check-in
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Yes, you can. The co-working space is available for free from 9 AM on the check-in day until 6 PM on the check-out day. Guests do not need to register for co-working space membership.
- Is it possible to store my luggage after check-out?
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Yes, you can store your luggage after check-out at the co-working space on the 1st floor.
Storage hours are from 9 AM to 6 PM. Please ensure to collect your luggage by 6 PM, as staff will not be available after that time.
- Is it possible to store my luggage prior to check-in?
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Yes, you can store your luggage starting at 9 AM on the day of check-in. Please ask the staff on the 1st floor for assistance. If you plan to return after 6:00 PM, please let us know in advance.
Please note that you may be directed to the luggage room on the second floor, so please allow extra time in your schedule.
If you intend to send your luggage to our facility, please contact us prior to shipping.
*Packages sent without prior notice cannot be accepted.Our package reception hours are from 9:00 AM to 6:00 PM. Please be aware that we do not accept cash-on-delivery shipments.
- Are there any curfews?
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There are no curfews after check-in. You can enter and exit through the 24-hour entrance.
Please note that the facility does not have soundproofing, so we kindly ask you to keep noise to a minimum during late-night or early morning entries and exits.
- Can I check in before 3 PM?
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Room cleaning occurs between 10 AM and 3 PM. You can check in as soon as your room is ready.
- What are the check-in and check-out times?
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Check-in hours are from 3 PM to 12 AM, while check-out is by 10 AM.
Our facility features a tablet-based self-check-in system, allowing you to check in even when staff are not on site.
About the Hotel
- How many guests can stay?
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We offer accommodations for up to 22guests, including one flat bed twin room, 4 twin rooms, two single rooms, and one 10-bed dormitory room.
- Accommodation Rule
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Please refer to this page for our accommodation rules.
- Can I make a reservation by phone?
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Unfortunately, we do not accept phone reservations. Please make your booking and payment through our online reservation page.
- Can I stay with children?
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Unfortunately, our facility does not allow children under elementary school age (even if accompanied by a guardian).
For guests under 18 years old (including high school students), you can stay without a guardian by submitting a parental consent form by 12:00 PM the day before check-in.
[ Kotohira ] Download the parental consent form [ PDF ]
[ Takamatsu ] Download the parental consent form [ PDF ]
- What amenities are available?
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We provide the following amenities and facilities:
Amenities:
Free: bath towel (1 per night) / Shampoo / Conditioner / Body soap
Rental (200 yen): 2nd bath towel onwards / night
For sale (100 yen each) : Toothbrush/Laundry detergent/EarplugsFacilities:
Wi-Fi / Power outlets
1st Floor: Printer (Paid) / coffee and tea bags / toilet / electric kettle
2nd Floor: Mirror / toilet / shower room / hairdryer / luggage space / slippers / washing machine / dryer
3rd Floor: Air conditioning / refrigerator / IH stove / microwave / toaster / electric kettle / cooking utensils / cutlery / dishes / flat-screen TV
Private Rooms: Air conditioning / desk / chair / lamp / power outlets / folding mirror / tissues / hangers
Dormitory: Air conditioning / desk / chair / hangers / power outlets / reading light / safe / folding mirror / tissuesPlease note: We do not provide loungewear / pajamas / combs / hairbrushes / facial cleansers / skincare products.
- What is a dormitory room like?
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Our dormitory room accommodates up to six guests in a mixed-gender shared space.
It features three bunk beds, divided into two areas: a four-bed area (A–D) and a two-bed area (E–F). If there is availability, we can accommodate requests for upper or lower bunk beds. However, we may not always be able to meet your preferences depending on booking conditions. Please contact us in advance if you have specific requests.
To ensure a pleasant stay for all guests, we ask that you respect fellow occupants and behave considerately. Please do not bring large luggage, such as suitcases, into the room; instead, use the luggage space provided. Additionally, we kindly request that you refrain from spreading personal items on the floor, desk, or chairs.
- Is smoking allowed?
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Our facility is entirely non-smoking, and there are no designated smoking areas. Additionally, for fire safety reasons, we prohibit the disposal of cigarette butts in any trash bins within the facility.
- Can I eat and drink in the rooms?
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Eating and drinking are allowed in the single and twin private rooms.
In the dormitory room, food is not permitted; only plastic bottles are allowed. For meals, please use the co-living space on the 3rd floor or the coworking space on the 1st floor.
- Are there washing machines available?
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Yes, we have two washing machines and two dryers available for free use from 7:00 AM to 10:00 PM.
Laundry detergent can be purchased for 100 yen per pack. On sunny days, you can also use the drying area on the rooftop. Additionally, there is a coin laundry located just a three-minute walk away.
- Are there staff on-site?
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Yes, our staff is on-site from 9:00 AM to 6:00 PM. The community manager is available to assist with your stay and travel planning, so feel free to reach out.
Please note that there are no staff members on-site from 6:00 PM to 9:00 AM. For inquiries during these hours, please call the emergency contact number provided after you make your reservation.
About the Coworking Space
- What payment methods are accepted for the coworking space?
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Payments for the coworking space are cashless only. You can pay using credit cards, electronic money, and QR code payments.
Accepted credit cards include:
VISA
MasterCard
JCB
American Express
Diners Club
DiscoverFor electronic money, you can use:
Transportation IC cards
QUICPay
iD paymentsQR code payments accepted include:
PayPay
Rakuten Pay
au PAY
d払い - Can I make phone calls in the coworking space?
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Phone Calls
While phone calls are allowed within the facility, please use earphones in open seating areas as calls on speaker is not permitted. We kindly ask that you consider the volume, content, and duration of your calls to respect other users. You can enjoy using a speakerphone in the meeting rooms, which offer a more private space for your conversations. Feel free to take advantage of this option! - Can I bring guests to the coworking space during my stay?
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Yes, non-registered guests can use the coworking space for a fee of 1,500 yen from 9:00 AM to 6:00 PM.